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All our services are done through cashless payment. As of now, we do not support any form of cash payment. If a Coddler requests that you pay an additional amount, please inform Coddle immediately.
Coddle is committed to ensure that all assignments are carried out fairly. As such, after an assignment is completed, careseekers will have up to 3 days to dispute charges that they have been billed. An investigation will then follow with remediative actions.
Upon completion of each Coddle booking, both care seeker and Coddler will be asked to rate and provide a review of their experience of the session. Such feedback will help Coddle improve our services and aid new Coddle users in the selection of Coddlers. Coddle is committed to providing high […]
On time service delivery is a priority for Coddle and any lapses in this area is viewed seriously and prompt actions will be taken to ensure minimal disruption to your schedules. A thorough investigation will follow and careseekers will be duly informed of the outcome of the investigation.
Coddle takes any form of discrimination very seriously. If you have experienced potential discrimination whilst using Coddle, we encourage you to highlight it to our attention by contacting us at firstname.lastname@example.org immediately.
Making your Coddler aware of the careseeker’s medical history will allow him/her to evaluate whether the assignment is suitable for him/her (example: if you are requesting medical chaperone for a plus-size careseeker, a petite Coddler may not be well-suited for the assignment). Also, additional information will also help your Coddler […]
If there is a particular Coddler whom you would like to engage again, we recommend that you book his/her service in advance. However, if you are booking a Coddler at short notice, you can submit multiple Coddler requests to ensure a better chance at securing an acceptance of your request. […]
With the aim of providing a seamless experience for users of Coddle, payment for Coddle services will be secured cashless transactions made online or via the Coddle app powered by BrainTree which supports payment through most credit cards issued by major banks.
Transport is not included with the Coddler service that you have booked. However, the integration of transport options is in the pipeline to provide a seamless medical chaperone service to careseekers. As of now, please ensure that careseekers have cash in hand for public commute purpose.